Vol. 10, No. 3 June, 2012 In This Issue SAVVY – How to move systems from programs to people SKILLS – Reframing “resistance” in systems change SOUL – Soothing the customer STUMP THE SHRINK- When to increase the level of care intensity Welcome to the June edition of Tips and Topics (TNT) and to all the new subscribers. You can see nine years of back issues of TNT on The Change Companies’ website and download any of the previous editions. Senior Vice President of The Change Companies®
July 2012
Vol. 10, No. 4 July 2012 In This Issue SAVVY – The Affordable Care Act, Healthcare Reform and the CASA Report (not good news) SKILLS & STUMP THE SHRINK- How to decide when to change the level of care? SOUL – Maria – inspiring hope, hard work and stick-to-it-iveness Thank-you for joining us for the July edition of Tips and Topics (TNT). For all our readers in the Northern Hemisphere, hope you are having some summer fun. For our readers way further south….stay warm. Senior Vice President of The Change Companies®